The 2010 American Customer Survey Index conducted by ForeSee Results revealed that some popular websites received abysmal rating in customer satisfaction.
The rating is measured between 0-100. 100 denotes the best rating.
10. Myspace 63
9. Facebook 64 out of 100 points
8. Other Internet Social Media websites get 72
7. Ask.com, YouTube and CNN.com landed at 73
6. AOL and MSNBC.com received 74
5. MSN and ABCNews.com at 75
4. NYTimes.com and Yahoo pulled a 76
3. USAToday.com, Bing and Wikipedia managed a 77
2. Google rated at 80
1. AltaVista and FOXNews.com received 82
Even though Facebook’s users are dissatisfied, they haven’t demonstrated the will to leave. Perhaps it’s because there is no strong competitor, or because their social lives would suffer tremendously if they opted out of this now-essential tool for communication and event planning.
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